Not sure what to do in a situation then we have some answers to common questions right here. Alarm monitoring is an essential tool for managing your alarm system and often issues seem to be more complicated then they need to be. Please select the FAQ that best fits your situation and review our answer. If this information is not sufficient please call us for further support.

Call us now on  (09)3030303 or Email Helpdesk@alarmnz.com

Fire Alarm Owners

Table of Contents

1.        How do I get connected to the Alarm New Zealand Fire alarm monitoring service ?

2.        Where can I buy a Fire Alarm system?

3.        Where can I find an installer and/or a Fire Alarm service technician?

4.        How does FIRE-LINK work?

5.        Who should I contact to change my details?

6.        What happens when I am away on holiday?

7.        When is the best time to get my Fire alarm checked?

8.        What is the difference between a Dial-up Analogue Alarm and a Broadband IP Alarm system?

9.        What are the benefits of a FIRE-LINK Broadband Connection to Alarm New Zealand ?


How do I get connected to the Alarm New Zealand Fire Alarm monitoring service ?

Email our Helpdesk or call the Fire connection coordinator on 09-3030303 or if you are a new customer register here on line.

Back to Top


Where can I buy a Fire Alarm system?

First contact our Sales Department on 09-3030303, contact your local electrician or visit your local electrical wholesaler and purchase a unit and call Fire Alarm service network installer in your area.

Back to Top


Where can I find an installer and/or a Fire Alarm service technician?

ALARM NEW ZEALAND works with almost every Fire Alarm installation company in NZ and can quickly find you an experienced Fire Alarm service network installer in your local area, contact our Sales Department on 09-3030303 for more details.

Back to Top


How Does the Fire-Link service Work?

FIRE-LINK is an automatic fire-alarm monitoring service that provides notification to the New Zealand Fire Service ( Auto Fire Truck Roll) and/or the customer's designated call-out representatives of all critical fire activations instantly as they occur. View our How Fire-Link works web page or phone 09-3030303 for more details.


Back to Top


Who should I contact to change my Fire Alarm?

Contact your service agent first, they may need to access your Alarm Panel via computer or attend your site. Alternatively you can email our Helpdesk or call on (09)3030303 If you are a new customer Alarm New Zealand may make such changes free of charge.


Back to Top


What happens when I am away on holiday?

If you are the principle call out person for your Fire Alarm, you should inform our Helpdesk that you need to make alternative arrangements. We would suggest that you ask either choose a neighbour, friend, colleague or a family member to hold keys for the building while you are away.

Back to Top


When is the best time to get my Fire alarm checked?

Anytime you are concerned that your Fire Alarm system may not be working correctly please call our helpdesk to arrange a test with you. Testing should be done in conjunction with the monitoring station at least every month. For your information in the interim if the backup battery was failing then our monitoring system will pick that up immediately as its an internal function of Fire alarm system to test this constantly.


Back to Top


What is the difference between a Dial-up analogue Alarm and a Broadband IP Alarm system?

An analogue alarm relies on the PSTN or POTS ( Plain Old Telephone System ) to send signals to a central alarm monitoring station (CMS) using DTMF tones within the voice channel as a transport layer.

 

When a PSTN is used to connect your Alarm system, WAN transactions are slower and less reliable. A broadband Alarm monitoring connection is preferred, normally the Network Access Device (NAD) has the POWERBRICK (Power Server Unit) feature included and therefore is able to provide battery power to the premises network access equipment, such as routers and modems, during power outages. Because POWERBRICK battery condition is normally monitored via the Broadband circuit, the connection as a result is generally more reliable. When using a Life Safety Alarm with Broadband it is essential to have a POWERBRICK device of some description installed.





Back to Top


What are the benefits of a FIRE-LINK Broadband Connection to Alarm New Zealand?

A Fire-Link broadband connection is the very latest method of monitoring Alarms on customer’s premises and offers many additional features and capabilities our competitors cannot or will not offer. These include FTP image service, VPN secure channel, VoIP Emergency Telephone services and a ability to monitor multiple devices including Security, Video, Medical, Building Automation and HVAC services. Future Proof your building monitoring needs now with the technology solution that is destined to be the benchmark for decades to come.

 


Back to Top

 

   How do I get connected to the Alarm New Zealand Fire Alarm monitoring service ?

   Email our Helpdesk or call the Fire connection coordinator on 09-3030303 or if you are a new customer  register here on line.

    Back to Top

   Where can I buy a Fire Alarm system?

  

First contact our Sales Department on 09-3030303, contact your local electrician or visit your local electrical wholesaler and purchase a unit and call Fire Alarm service network installer in your area.


 Back to Top

   Where can I find an installer and/or a Fire Alarm service technician?

 

ALARM NEW ZEALAND works with almost every Fire Alarm installation company in NZ and can quickly find you an experienced Fire Alarm service network installer in your local area, contact our Sales Department on 09-3030303 for more details.
     Back to Top

    How Does the Fire-Link service Work?

FIRE-LINK is an automatic fire-alarm monitoring service that provides notification to the New Zealand Fire Service and/or the customer's designated call-out representatives of all critical fire activations instantly as they occur. View our How Fire-Link works web page or phone 09-3030303 for more details.
     Back to Top

    Who should I contact to change my Fire Alarm?

 

Contact your service agent first, they may need to access your Alarm Panel via computer or attend your site. Alternatively you can email our Helpdesk or call on (09)3030303 If you are a new customer Alarm New Zealand may make such changes free of charge.
     Back to Top

    What happens when I am away on holiday?

 

If you are the principle call out person for your Fire Alarm, you should inform our helpdesk that you need to make alternative arrangements. We would suggest that you ask either choose a neighbour, friend, colleague or a family member to hold keys for the building while you are away.
     Back to Top

    When is the best time to get my Fire alarm checked?

 

Anytime you are concerned that your Fire Alarm system may not be working correctly please call our helpdesk to arrange a test with you. Testing should be done in conjunction with the monitoring station at least every month. For your information in the interim if the backup battery was failing then our monitoring system will pick that up immediately as its a internal function of Fire alarm system to test this constantly.
     Back to Top

    What is the difference between a Dial-up analogue Alarm and a Broadband IP Alarm system?

An analogue alarm relies on the POTS ( Plain Old Telephone System ) to send signals to a central alarm monitoring station (CMS) using DTMF tones within the voice channel as a transport layer. A broadband alarm uses IP protocols to communicate to the CMS and when it does this without the need of a backup POTs line its called a "native" broadband IP Alarm system.

     Back to Top

    What are the benefits of a FIRE-LINK Broadband Connection to Alarm New Zealand?

A Fire-Link broadband connection is the very latest method of monitoring Alarms on a customers premises and offers many additional features and capabilities our competitors cannot or will not offer. These include FTP image service, VPN secure channel, VoIP Emergency Telephone services and an ability to monitor multiple devices including Security, Video, Medical, Building Automation and HVAC services. Future Proof your  building monitoring needs now with the technology solution that is destined to be the benchmark for decades to come.

    Back to Top

Security Alarm Owners

Table of Contents

1.        How do I get connected to the Alarm New Zealand monitoring service ?

2.        Where can I buy an Alarm system?

3.        Where can I find an installer and/or a service technician?

4.        Which guard company should I use ?

5.        Who should I contact to change my codes?

6.        What happens when I am away on holiday?

7.        When is the best time to get my alarm checked?

8.        What is the difference between an analogue Alarm and a Broadband IP Alarm monitoring system?

9.        Why do I need a PowerBrick  inside my Broadband IP Alarm system?


How do I get connected to the Alarm New Zealand monitoring service ?

To connect your security Alarm just Email our Helpdesk or call connection co-ordinator on 09-3030303 or if you are a new customer register here

Back to Top


Where can I buy an  Alarm system?

First contact our Sales Department on 09-3030303, contact your local electrician or visit your local electrical wholesaler and purchase a unit and call Alarm service network installer in your area.

Back to Top


Where can I find an installer and/or a service technician?

ALARM NEW ZEALAND works with almost every Alarm installation company in NZ and can quickly find you an experienced Alarm service network installer in your local area, contact our Sales Department on 09-3030303 for more details.

Back to Top


Which guard company should I use ?

ALARM NEW ZEALAND works with almost every guard company in NZ and can quickly find you an experienced guard in your local area, contact our Sales Department on 09-3030303 for more details.

Back to Top


Who should I contact to change my codes?

Contact your service agent first, they may need to access your Alarm Panel via computer. Alternatively you can email our Helpdesk or call on (09)3030303 If you are a new customer Alarm New Zealand may make such changes free of charge.

Back to Top


What happens when I am away on holiday?

If you are the principle call out person for your Alarm, you should inform our helpdesk that you need to make alternative arrangements. We would suggest that you ask either choose a neighbour, friend, colleague or a family member to hold keys for the building while you are away.

Back to Top


When is the best time to get my alarm checked?

Anytime you are concerned that your Alarm system may not be working correctly please call our helpdesk to arrange a test with you. Testing should be done in conjunction with the monitoring station at least every 12 months. For your information in the interim if the backup battery was failing then our monitoring system should pick that up immediately as it’s an internal function of alarm systems to test this daily.


Back to Top


What is the difference between a PSTN analogue Alarm and a Broadband IP Alarm monitoring  system?

 

An analogue alarm relies on the PSTN or POTS ( Plain Old Telephone System ) to send signals to a central alarm monitoring station (CMS) using DTMF tones within the voice channel as a transport layer.

 

When a PSTN is used to connect your Alarm system, WAN transactions are slower and less reliable. A broadband Alarm monitoring connection is preferred, normally the Network Access Device (NAD) has the POWERBRICK (Power Server Unit) feature included and therefore is able to provide battery power to the premises network access equipment, such as routers and modems, during power outages. Because POWERBRICK battery condition is normally monitored via the Broadband circuit, the connection as a result is generally more reliable. When using a Life Safety Alarm with Broadband it is essential to have a POWERBRICK device of some description installed.





Back to Top


Why do I need a POWERBRICK inside my Broadband IP Monitoring System ?

An analogue alarm relies on the POTS ( Plain Old Telephone System ) to send signals to a central alarm monitoring station (CMS) using DTMF tones within the voice channel as a transport layer. A broadband alarm uses IP protocols to communicate to the CMS and when it does this without the need of a backup POTs line. The POWERBRICK (Power Server Unit) is able to provide battery power to the premises network access equipment, such as routers and modems, during power outages when using either an analogue or IP Alarm monitoring system.




Back to Top

 

   How do I get connected to the Alarm New Zealand monitoring service ?

   Email our Helpdesk or call connection co-ordinator on 09-3030303 or if you are a new customer register here

    Back to Top

   Where can I buy an Alarm system?

 

First contact our Sales Department on 09-3030303, contact your local electrician or visit your local electrical wholesaler and purchase a unit and call Alarm service network installer in your area.
    Back to Top

   Where can I find an installer and/or a service technician?

 

ALARM NEW ZEALAND works with almost every Alarm installation company in NZ and can quickly find you an experienced Alarm service network installer in your local area, contact our Sales Department on 09-3030303 for more details.
    Back to Top

    Which guard company should I use ?

 

ALARM NEW ZEALAND works with almost every guard company in NZ and can quickly find you an experienced guard in your local area, contact our Sales Department on 09-3030303 for more details.
     Back to Top

    Who should I contact to change my codes?

 

Contact your service agent first, they may need to access your Alarm Panel via computer. Alternatively you can email our Helpdesk or call on (09)3030303 If you are a new customer Alarm New Zealand may make such changes free of charge.
     Back to Top

    What happens when I am away on holiday?

 

If you are the principle call out person for your Alarm, you should inform our helpdesk that you need to make alternative arrangements. We would suggest that you ask either choose a neighbour, friend, colleague or a family member to hold keys for the building while you are away.
     Back to Top

    When is the best time to get my alarm checked?

 

Anytime you are concerned that your Alarm system may not be working correctly please call our helpdesk to arrange a test with you. Testing should be done in conjunction with the monitoring station at least every 12 months. For your information in the interim if the backup battery was failing then our monitoring system should pick that up immediately as its an internal function of alarm systems to test this daily.
     Back to Top

    What is the difference between an analogue Alarm and a Broadband IP Alarm system?

 

When an IP Alarm system has the APSU ( Alarm Power Supply Unit) feature included it is able to provide battery power to the premises network access equipment such as routers and modems during power outages. Without an APSU inside the IP Alarm the customer may need to install additional backup power systems such as a large UPS for significant and extra cost. Because APSU battery condition is normally monitored by your Alarm monitoring station via the Broadband circuit it is generally more reliable. When using a medical Alarm with Broadband it is essential to have an APSU device of some description installed.
     Back to Top

    Why do I need an APSU feature inside my Broadband IP Alarm system?

 

An analogue alarm relies on the POTS ( Plain Old Telephone System ) to send signals to a central alarm monitoring station (CMS) using DTMF tones within the voice channel as a transport layer. A broadband alarm uses IP protocols to communicate to the CMS and when it does this without the need of a backup POTs line its called a "native" IP Alarm system.
     Back to Top

Medical Alarm Owners

Table of Contents

1.        How do I get connected to the Alarm New Zealand monitoring service ?

2.        Where can I buy a Medical Alarm system or GPS Alarm phone?

3.        Where can I find an installer and/or a service technician?

4.        What is a GPS Medical Alarm phone and how is that better ?

5.        Who should I contact to change my setup details?

6.        What happens when I am away on holiday?

7.        When is the best time to get my Medical Alarm checked?

8.        What is the difference between an analogue Medical Alarm and a Broadband IP Medical Alarm system?

9.        Why do I need a POWERBRICK feature inside my Broadband IP Medical Alarm system?


How do I get connected to the Alarm New Zealand monitoring service ?

Email our Helpdesk or call connection coordinator on (09)3030303 or if you are a new customer register here .

Back to Top


Where can I buy a GPS Medical Alarm system?

First contact our Sales Department on (09)3030303, contact your local electrician or visit your local electrical wholesaler and purchase a unit and call Alarm service network installer in your area.

Back to Top


Where can I find an installer and/or a service technician?

ALARM NEW ZEALAND works with almost every Alarm installation company in NZ and can quickly find you an experienced Alarm service network installer in your local area, contact our Sales Department on (09)3030303 for more details.

Back to Top


What is a GPS Medical Alarm phone and how is that better ?

ALARM NEW ZEALAND medical GPS Alarm phone works everywhere the Mobile telephone network is operating unlike normal medical alarms that only work at home our monitoring system can find you where ever you are and can direct a medical response team to your location, contact our Sales Department on 09-3030303 for more details.


Back to Top


Who should I contact to change my setup details?

Contact your Alarm service agent first, who may need to access your Alarm Panel via computer. Alternatively you can email our Helpdesk or call on (09)3030303 If you are a new customer Alarm New Zealand may make such changes free of charge.

Back to Top


What happens when I am away on holiday?

GPS Medical Alarm phones work throughout New Zealand ( where mobile network coverage exists) however, we suggest that you either choose a neighbour, friend, colleague or a family member to remain a main contact support while you are away, or notify our helpdesk that you need to make alternative arrangements if required.


Back to Top


When is the best time to get my Medical Alarm checked?

Anytime you are concerned that your Medical Alarm system may not be working correctly please call our helpdesk to arrange a test with you. Testing should be done in conjunction with the monitoring station at least every 12 months. For your information in the interim if the backup battery was failing then our monitoring system should pick that up immediately as it’s an internal function of most medical alarm systems to test this daily.


Back to Top


What is the difference between a PSTN Medical Alarm  and a Broadband IP Medical Alarm monitoring  system?

 

An analogue alarm relies on the PSTN or POTS ( Plain Old Telephone System ) to send signals to a central alarm monitoring station (CMS) using DTMF tones within the voice channel as a transport layer.

 

When a PSTN is used to connect your Medical Alarm system, WAN transactions are slower and less reliable. A broadband Alarm monitoring connection is preferred, normally the Network Access Device (NAD) has the POWERBRICK (Power Server Unit) feature included and therefore is able to provide battery power to the premises network access equipment, such as routers and modems, during power outages. Because POWERBRICK battery condition is normally monitored via the Broadband circuit, the connection as a result is generally more reliable. When using a Life Safety Alarm with Broadband it is essential to have a POWERBRICK device of some description installed.





Back to Top


Why do I need a POWERBRICK inside my Broadband IP Medical Alarm Monitoring System ?

An analogue alarm relies on the POTS ( Plain Old Telephone System ) to send signals to a central alarm monitoring station (CMS) using DTMF tones within the voice channel as a transport layer. A broadband alarm uses IP protocols to communicate to the CMS and when it does this without the need of a backup POTs line. The POWERBRICK (Power Server Unit) is able to provide battery power to the premises network access equipment, such as routers and modems, during power outages when using either an analogue or IP Alarm monitoring system.




Back to Top

 

   How do I get connected to the Alarm New Zealand monitoring service ?

Customers maybe eligible for a Ministry of Social development medical alarm subsidy and should Email our Helpdesk or call connection coordinator on 09-3030303 or if you are a new customer register here or simply require to download the application forms here.

    Back to Top

   Where can I buy a Medical Alarm system?

 

First contact our Sales Department on 09-3030303, contact your local electrician or visit your local electrical wholesaler and purchase a unit and call Alarm service network installer in your area.
    Back to Top

   Where can I find an installer and/or a service technician?

 

ALARM NEW ZEALAND works with almost every Alarm installation company in NZ and can quickly find you an experienced Alarm service network installer in your local area, contact our Sales Department on 09-3030303 for more details.
    Back to Top

    What is a GPS Medical Alarm phone and how is that better ?

 

ALARM NEW ZEALAND medical GPS Alarm phone works everywhere the Mobile telephone network is operating unlike normal medical alarms that only work at home our monitoring system can find you where ever you are and can direct a medical response team to your location, contact our Sales Department on 09-3030303 for more details.
     Back to Top

    Who should I contact to change my setup details?

 

Contact your service agent first, they may need to access your Alarm Panel via computer. Alternatively you can email our Helpdesk or call on (09)3030303 If you are a new customer Alarm New Zealand may make such changes free of charge.
     Back to Top

    What happens when I am away on holiday?

 

GPS Medical Alarm phones work throughout New Zealand ( where mobile network coverage exists) however,  we suggest that you either choose a neighbour, friend, colleague or a family member to remain a main contact support while you are away, or notify our helpdesk that you need to make alternative arrangements if required.
     Back to Top

    When is the best time to get my Medical Alarm checked?

 

Anytime you are concerned that your Medical Alarm system may not be working correctly please call our helpdesk to arrange a test with you. Testing should be done in conjunction with the monitoring station at least every 12 months. For your information in the interim if the backup battery was failing then our monitoring system should pick that up immediately as its a internal function of most medical alarm systems to test this daily.

 

     Back to Top

    What is the difference between an analogue Medical Alarm and a Broadband IP Medical Alarm system?

 

When an IP Medical Alarm system has the APSU ( Alarm Power Supply Unit) feature included it is able to provide battery power to the premises network access equipment such as routers and modems during power outages. Without an APSU inside the IP Medical Alarm the customer may need to install additional backup power systems such as a large UPS for significant and extra cost. Because APSU battery condition is normally monitored by your Alarm monitoring station via the Broadband circuit it is generally more reliable. When using a medical Alarm with Broadband it is essential to have an APSU device of some description installed.

 

     Back to Top

    Why do I need an APSU feature inside my Broadband IP Medical Alarm system?

 

An analogue Medical alarm relies on the POTS ( Plain Old Telephone System ) to send signals to a central alarm monitoring station (CMS) using DTMF tones within the voice channel as a transport layer. A broadband Medical alarm uses IP protocols to communicate to the CMS and when it does this without the need of a backup standard POTs line and instead uses Voice over IP (VoIP).
    
     Back to Top

Broadband Alarm Owners

Table of Contents

1.        How do I get connected to the Alarm New Zealand monitoring service ?

2.        Where can I buy an Alarm system?

3.        Where can I find an installer and/or a service technician?

4.        Which guard company should I use ?

5.        Who should I contact to change my codes?

6.        What happens when I am away on holiday?

7.        When is to best time to get my alarm checked?

8.        What is the difference between an analogue Alarm and a Broadband IP Alarm monitoring system?

9.        Why do I need a PowerBrick  inside my Broadband IP Alarm system?


How do I get connected to the Alarm New Zealand monitoring service ?

To connect your security Alarm just Email our Helpdesk or call connection co-ordinator on 09-3030303 or if you are a new customer register here

Back to Top


Where can I buy an Alarm system?

First contact our Sales Department on 09-3030303, contact your local electrician or visit your local electrical wholesaler and purchase a unit and call Alarm service network installer in your area.

Back to Top


Where can I find an installer and/or a service technician?

ALARM NEW ZEALAND works with almost every Alarm installation company in NZ and can quickly find you an experienced Alarm service network installer in your local area, contact our Sales Department on 09-3030303 for more details.

Back to Top


Which guard company should I use ?

ALARM NEW ZEALAND works with almost every guard company in NZ and can quickly find you an experienced guard in your local area, contact our Sales Department on 09-3030303 for more details.

Back to Top


Who should I contact to change my codes?

Contact your service agent first, they may need to access your Alarm Panel via computer. Alternatively you can email our Helpdesk or call on (09)3030303 If you are a new customer Alarm New Zealand may make such changes free of charge.

Back to Top


What happens when I am away on holiday?

If you are the principle call out person for your Alarm, you should inform our helpdesk that you need to make alternative arrangements. We would suggest that you ask either choose a neighbour, friend, colleague or a family member to hold keys for the building while you are away.

Back to Top


When is the best time to get my alarm checked?

Anytime you are concerned that your Alarm system may not be working correctly please call our helpdesk to arrange a test with you. Testing should be done in conjunction with the monitoring station at least every 12 months. For your information in the interim if the backup battery was failing then our monitoring system should pick that up immediately as it’s an internal function of alarm systems to test this daily.


Back to Top


What is the difference between a PSTN analogue Alarm and a Broadband IP Alarm monitoring  system?

 

An analogue alarm relies on the PSTN or POTS ( Plain Old Telephone System ) to send signals to a central alarm monitoring station (CMS) using DTMF tones within the voice channel as a transport layer.

 

When a PSTN is used to connect your Alarm system, WAN transactions are slower and less reliable. A broadband Alarm monitoring connection is preferred, normally the Network Access Device (NAD) has the POWERBRICK (Power Server Unit) feature included and therefore is able to provide battery power to the premises network access equipment, such as routers and modems, during power outages. Because POWERBRICK battery condition is normally monitored via the Broadband circuit, the connection as a result is generally more reliable. When using a Life Safety Alarm with Broadband it is essential to have a POWERBRICK device of some description installed.





Back to Top


Why do I need a POWERBRICK inside my Broadband IP Monitoring System ?

An analogue alarm relies on the POTS ( Plain Old Telephone System ) to send signals to a central alarm monitoring station (CMS) using DTMF tones within the voice channel as a transport layer. A broadband alarm uses IP protocols to communicate to the CMS and when it does this without the need of a backup POTs line. The POWERBRICK (Power Server Unit) is able to provide battery power to the premises network access equipment, such as routers and modems, during power outages when using either a analogue or IP Alarm monitoring system.




Back to Top

 

   How do I get connected to the Alarm New Zealand monitoring service ?

   Email our Helpdesk or call connection co-ordinator on 09-3030303 or if you are a new customer register here

    Back to Top

   Where can I buy an Alarm system?

 

First contact our Sales Department on 09-3030303, contact your local electrician or visit your local electrical wholesaler and purchase a unit and call Alarm service network installer in your area.
    Back to Top

   Where can I find an installer and/or a service technician?

 

ALARM NEW ZEALAND works with almost every Alarm installation company in NZ and can quickly find you an experienced Alarm service network installer in your local area, contact our Sales Department on 09-3030303 for more details.
    Back to Top

    Which guard company should I use ?

 

ALARM NEW ZEALAND works with almost every guard company in NZ and can quickly find you an experienced guard in your local area, contact our Sales Department on 09-3030303 for more details.
     Back to Top

    Who should I contact to change my codes?

 

Contact your service agent first, they may need to access your Alarm Panel via computer. Alternatively you can email our Helpdesk or call on (09)3030303 If you are a new customer Alarm New Zealand may make such changes free of charge.
     Back to Top

    What happens when I am away on holiday?

 

If you are the principle call out person for your Alarm, you should inform our helpdesk that you need to make alternative arrangements. We would suggest that you ask either choose a neighbour, friend, colleague or a family member to hold keys for the building while you are away.
     Back to Top

    When is the best time to get my alarm checked?

 

Anytime you are concerned that your Alarm system may not be working correctly please call our helpdesk to arrange a test with you. Testing should be done in conjunction with the monitoring station at least every 12 months. For your information in the interim if the backup battery was failing then our monitoring system should pick that up immediately as its an internal function of alarm systems to test this daily.
     Back to Top

    What is the difference between an analogue Alarm and a Broadband IP Alarm system?

 

When an IP Alarm system has the APSU ( Alarm Power Supply Unit) feature included it is able to provide battery power to the premises network access equipment such as routers and modems during power outages. Without an APSU inside the IP Alarm the customer may need to install additional backup power systems such as a large UPS for significant and extra cost. Because APSU battery condition is normally monitored by your Alarm monitoring station via the Broadband circuit it is generally more reliable. When using a medical Alarm with Broadband it is essential to have an APSU device of some description installed.
     Back to Top

    Why do I need an APSU feature inside my Broadband IP Alarm system?

 

An analogue alarm relies on the POTS ( Plain Old Telephone System ) to send signals to a central alarm monitoring station (CMS) using DTMF tones within the voice channel as a transport layer. A broadband alarm uses IP protocols to communicate to the CMS and when it does this without the need of a backup POTs line its called a "native" IP Alarm system.
     Back to Top

Video Alarm Owners

Table of Contents

1.        How do I get connected to the Alarm New Zealand Video monitoring service ?

2.        Where can I buy a Video Alarm system?

3.        Where can I find an installer and/or a service technician?

4.        Which guard company should I use ?

5.        Who should I contact to change my codes?

6.        What happens when I am away on holiday?

7.        When is the best time to get my Video alarm checked?

8.        What is the difference between an analogue Alarm and a Broadband IP Alarm system?

9.        Why do I need a PowerBrick  inside my Broadband IP Video Alarm system?


How do I get connected to the Alarm New Zealand Video monitoring service ?

Email our Helpdesk or call connection co-ordinator on 09-3030303 or if you are a new customer register here

Back to Top


Where can I buy a Video Alarm system?

First contact our Sales Department on 09-3030303, contact your local electrician or visit your local electrical wholesaler and purchase a unit and call Alarm service network installer in your area.

Back to Top


Where can I find an installer and/or a service technician?

ALARM NEW ZEALAND works with almost every Video Alarm installation company in NZ and can quickly find you an experienced Alarm service network installer in your local area, contact our Sales Department on 09-3030303 for more details.

Back to Top


Which guard company should I use ?

ALARM NEW ZEALAND works with almost every guard company in NZ and can quickly find you an experienced guard in your local area, contact our Sales Department on 09-3030303 for more details.

Back to Top


Who should I contact to change my codes?

Contact your service agent first, they may need to access your Video Alarm Panel via computer. Alternatively you can email our Helpdesk or call on (09)3030303 If you are a new customer Alarm New Zealand may make such changes free of charge.

Back to Top


What happens when I am away on holiday?

If you are the principle call out person for your Video Alarm, you should inform our helpdesk that you need to make alternative arrangements. We would suggest that you ask either choose a neighbour, friend, colleague or a family member to hold keys for the building while you are away.

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When is the best time to get my Video alarm checked?

Anytime you are concerned that your  Video Alarm system may not be working correctly please call our helpdesk to arrange a test with you. Testing should be done in conjunction with the monitoring station at least every 12 months. For your information in the interim if the backup battery was failing then our monitoring system should pick that up immediately as its an internal function of alarm systems to test this daily.



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What is the difference between an analogue Video Alarm and a Broadband IP Alarm system?

An analogue alarm relies on the PSTN or POTS ( Plain Old Telephone System ) to send signals to a central alarm monitoring station (CMS) using DTMF tones within the voice channel as a transport layer.

 

When a PSTN is used to connect your Video Alarm system, WAN transactions are slower and less reliable. A broadband Alarm monitoring connection is preferred, normally the Network Access Device (NAD) has the POWERBRICK (Power Server Unit) feature included and therefore is able to provide battery power to the premises network access equipment, such as routers and modems, during power outages. Because POWERBRICK battery condition is normally monitored via the Broadband circuit, the connection as a result is generally more reliable. When using a Life Safety Video Alarm with Broadband it is essential to have a POWERBRICK device of some description installed.





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Why do I need a PowerBrick inside my Broadband IP Video Alarm system?

An analogue alarm relies on the POTS ( Plain Old Telephone System ) to send signals to a central alarm monitoring station (CMS) using DTMF tones within the voice channel as a transport layer. A broadband alarm uses IP protocols to communicate to the CMS and when it does this without the need of a backup POTs line. The POWERBRICK (Power Server Unit) is able to provide battery power to the premises network access equipment, such as routers and modems, during power outages when using either an analogue or IP Alarm monitoring system.





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   How do I get connected to the Alarm New Zealand monitoring service ?

   Email our Helpdesk or call connection co-ordinator on 09-3030303 or if you are a new customer register here

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   Where can I buy an Alarm system?

 

First contact our Sales Department on 09-3030303, contact your local electrician or visit your local electrical wholesaler and purchase a unit and call Alarm service network installer in your area.
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   Where can I find an installer and/or a service technician?

 

ALARM NEW ZEALAND works with almost every Alarm installation company in NZ and can quickly find you an experienced Alarm service network installer in your local area, contact our Sales Department on 09-3030303 for more details.
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    Which guard company should I use ?

 

ALARM NEW ZEALAND works with almost every guard company in NZ and can quickly find you an experienced guard in your local area, contact our Sales Department on 09-3030303 for more details.
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    Who should I contact to change my codes?

 

Contact your service agent first, they may need to access your Alarm Panel via computer. Alternatively you can email our Helpdesk or call on (09)3030303 If you are a new customer Alarm New Zealand may make such changes free of charge.
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    What happens when I am away on holiday?

 

If you are the principle call out person for your Alarm, you should inform our helpdesk that you need to make alternative arrangements. We would suggest that you ask either choose a neighbour, friend, colleague or a family member to hold keys for the building while you are away.
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    When is the best time to get my alarm checked?

 

Anytime you are concerned that your Alarm system may not be working correctly please call our helpdesk to arrange a test with you. Testing should be done in conjunction with the monitoring station at least every 12 months. For your information in the interim if the backup battery was failing then our monitoring system should pick that up immediately as its a internal function of alarm systems to test this daily.
     Back to Top

    What is the difference between an analogue Alarm and a Broadband IP Alarm system?

 

When an IP Alarm system has the APSU ( Alarm Power Supply Unit) feature included it is able to provide battery power to the premises network access equipment such as routers and modems during power outages. Without an APSU inside the IP Alarm the customer may need to install additional backup power systems such as a large UPS for significant and extra cost. Because APSU battery condition is normally monitored by your Alarm monitoring station via the Broadband circuit it is generally more reliable. When using a medical Alarm with Broadband it is essential to have an APSU device of some description installed.
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    Why do I need an APSU feature inside my Broadband IP Alarm system?

 

An analogue alarm relies on the POTS ( Plain Old Telephone System ) to send signals to a central alarm monitoring station (CMS) using DTMF tones within the voice channel as a transport layer. A broadband alarm uses IP protocols to communicate to the CMS and when it does this without the need of a backup POTs line its called a "native" IP Alarm system.
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Automation System Owners

Table of Contents

1.        How do I get connected to the Alarm New Zealand monitoring service ?

2.        Where can I buy an Automation system?

3.        Where can I find an installer and/or a service technician?

4.        Which guard company should I use ?

5.        Who should I contact to change my codes?

6.        What happens when I am away on holiday?

7.        When is the best time to get my alarm checked?

8.        What is the difference between an analogue and a Broadband IP Automation Alarm monitoring system?

9.        Why do I need a POWERBRICK feature inside my Broadband IP Alarm system?


How do I get connected to the Alarm New Zealand monitoring service ?

To connect your Automation System just Email our Helpdesk or call connection co-ordinator on (09)3030303 or online register here

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Where can I buy an Automation system?

First contact our Sales Department on (09)3030303, contact your local building automation company or visit your system controls wholesaler and purchase a unit and call Service network installer in your area.

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Where can I find an installer and/or a service technician?

ALARM NEW ZEALAND works with almost every automation installation company in NZ and can quickly find you an experienced Service network installer in your local area, contact our Sales Department on (09)3030303 for more details.

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Which guard company should I use ?

ALARM NEW ZEALAND works with almost every guard company in NZ and can quickly find you an experienced guard in your local area, contact our Sales Department on (09)3030303 for more details. Some building automation system owners prefer to respond themselves.

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Who should I contact to change my codes?

Contact your service agent first, they may need to access your Automation Panel via computer. Alternatively you can email our Helpdesk or call on (09)3030303 If you are a new customer Alarm New Zealand may if accessible make such changes free of charge.

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What happens when I am away on holiday?

If you are the principle call out person for your Automation system, you should inform our helpdesk that you need to make alternative arrangements. We would suggest that you ask either choose a neighbour, friend, colleague or a family member to hold keys for the building while you are away.

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When is the best time to get my automation system checked?

Anytime you are concerned that your Automation system may not be working correctly please call our helpdesk to arrange a test with you. Testing should be done in conjunction with the monitoring station at least every 12 months. For your information in the interim if the backup battery was failing then our monitoring system should pick that up immediately as it’s an internal function of Automation systems to test this daily.



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What is the difference between a PSTN  and a Broadband IP Automation Alarm monitoring  system?

When a PSTN is used to connect your Automation system, WAN transactions are slower and less reliable. A broadband AUTOMATION MONITORINGconnection is preferred, normally the Network Access Device (NAD) has the POWERBRICK (Power Server Unit) feature included and therefore is able to provide battery power to the premises network access equipment, such as routers and modems, during power outages. Because POWERBRICK battery condition is normally monitored via the Broadband circuit, the connection as a result is generally more reliable. When using a Life Safety Alarm with Broadband it is essential to have a POWERBRICK device of some description installed.





Back to Top


Why do I need a POWERBRICK inside my Broadband IP Monitoring System ?

An analogue alarm relies on the POTS ( Plain Old Telephone System ) to send signals to a central alarm monitoring station (CMS) using DTMF tones within the voice channel as a transport layer. A broadband alarm uses IP protocols to communicate to the CMS and when it does this without the need of a backup POTs line. The POWERBRICK (Power Server Unit) is able to provide battery power to the premises network access equipment, such as routers and modems, during power outages when using either an analogue or IP Alarm monitoring system.




Back to Top

 

   How do I get connected to the Alarm New Zealand monitoring service ?

   Email our Helpdesk or call connection co-ordinator on 09-3030303 or if you are a new customer register here

    Back to Top

   Where can I buy an Alarm system?

 

First contact our Sales Department on 09-3030303, contact your local electrician or visit your local electrical wholesaler and purchase a unit and call Alarm service network installer in your area.
    Back to Top

   Where can I find an installer and/or a service technician?

 

ALARM NEW ZEALAND works with almost every Alarm installation company in NZ and can quickly find you an experienced Alarm service network installer in your local area, contact our Sales Department on 09-3030303 for more details.
    Back to Top

    Which guard company should I use ?

 

ALARM NEW ZEALAND works with almost every guard company in NZ and can quickly find you an experienced guard in your local area, contact our Sales Department on 09-3030303 for more details.
     Back to Top

    Who should I contact to change my codes?

 

Contact your service agent first, they may need to access your Alarm Panel via computer. Alternatively you can email our Helpdesk or call on (09)3030303 If you are a new customer Alarm New Zealand may make such changes free of charge.
     Back to Top

    What happens when I am away on holiday?

 

If you are the principle call out person for your Alarm, you should inform our helpdesk that you need to make alternative arrangements. We would suggest that you ask either choose a neighbour, friend, colleague or a family member to hold keys for the building while you are away.
     Back to Top

    When is the best time to get my alarm checked?

 

Anytime you are concerned that your Alarm system may not be working correctly please call our helpdesk to arrange a test with you. Testing should be done in conjunction with the monitoring station at least every 12 months. For your information in the interim if the backup battery was failing then our monitoring system should pick that up immediately as its an internal function of alarm systems to test this daily.
     Back to Top

    What is the difference between an analogue Alarm and a Broadband IP Alarm system?

 

When an IP Alarm system has the APSU ( Alarm Power Supply Unit) feature included it is able to provide battery power to the premises network access equipment such as routers and modems during power outages. Without an APSU inside the IP Alarm the customer may need to install additional backup power systems such as a large UPS for significant and extra cost. Because APSU battery condition is normally monitored by your Alarm monitoring station via the Broadband circuit it is generally more reliable. When using a medical Alarm with Broadband it is essential to have an APSU device of some description installed.
     Back to Top

    Why do I need an APSU feature inside my Broadband IP Alarm system?

 

An analogue alarm relies on the POTS ( Plain Old Telephone System ) to send signals to a central alarm monitoring station (CMS) using DTMF tones within the voice channel as a transport layer. A broadband alarm uses IP protocols to communicate to the CMS and when it does this without the need of a backup POTs line its called a "native" IP Alarm system.
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